MMORPG.com has the chat log available from the developer chat on March 12, 2008. Here's a portion of the discussion regarding some erroneous veteran awards handed out lately:

Question: feythe asks, "Can we expect veteran awards to be taken away from accounts that did not actually deserve them?"

Silius: We are not going to remove free items from people because of a mistake on our end. These items are a gift and would have been attained by those that got them early if they stuck around. Hopefully we can release some more at a later date now that we are aware of what the problem was and can avoid it.

PhaThom: What we're discussing at this point on the veteran rewards to actually create some additional items that we can give to only those that deserve it. We may not be able to taketh away, but we can giveth more to the rightful owners....

Check out the rest at the link above.